Eufy homebase 2 red light meaning

Like many others, I've got my HomeBase 2 freshly unboxed, plugged into power and my router (Linksys WR1900) and the light on the HomeBase 2 is solid…

Eufy homebase 2 red light meaning. Homebase 2 Red Light. Does anyone else have issues where the homebase disconnects and shows the red light. Currently mine has been dropping at least twice an hour for a …

Blue led on the front of my homebase has stopped working. Red works when reset. Everything seems to be working as normal on the app etc, just looks odd with no lights on! ... Eufy Security Collective Blue light Homebase. Queries. Dave357 November 19, 2020, 6:13pm 1. Blue led on the front of my homebase has stopped working. Red works when reset.

Wall Light Cameras. Monitor and Light Your Porch, Yard, Garage, Garden, and More. ... HomeBase 3 works with eufyCam models, eufy Battery Doorbells, eufy Sensors, Indoor Cam, Outdoor Cam and Floodlight Cam 2K Pro. ... The HomeBase 3 can take a 2.5" SATA hard drive and in theory up to 16TB. In reality there are some issues with this.1. Locate the Power Cycle hole at the back of your HomeBase 2. 2. The power cycle hole will be above the ( Sync/ Alarm Off) button. 3. Then press and hold it by inserting a paperclip or similar tool into the power cycle hole. 4. Press and hold it until you hear " HomeBase resetting.". 5.Jun 22, 2020 · scotsamuelsonaia December 2, 2021, 3:36pm 8. I had the flashing blue light issue which wouldn’t allow the home base to connect. I was able to resolve this by going to the settings on my phone, then the eufy app and then selected “allow to connect to local network”. My system had been working just fine before but somehow this rest itself. keen_cook.0h March 4, 2023, 10:38pm 1. After well over 12 months use my Homebase 2 has started regularly (several times a day) going offline (indicator changing from blue to red). I know my wi-fi signal is strong between the router and the hub and no major changes to my HomeKit network of accessories. Firmware is up-to-date (System v3.2.6.7h).eufy has developed a new generation of easy-to-use smart home devices that are designed to enhance your life at home. ... eufy Permanent Outdoor Light E120(100ft with 60 Lights) See More. Floodlight Camera E340. Dual-Cam, 360° Coverage, 24/7 Recording ... "It's a good thing the HomeBase 3 supports up to 16TB of storage, because it sounds ...

Applicable for those products. Video Doorbell 2K (Battery-Powered) When pairing the battery doorbell with HomeBase 2, you will need to press the camera's SYNC button for at least two seconds until you hear the beep. Then the doorbell will connect with the HomeBase by sonic. In some cases, the battery doorbell failed to pair with HomeBase 2.Camera’s working mode has been configured to record videos: eufySecurity app > Security tab > Home/Away mode > the Record Video checkbox has been selected. Note: Please verify the camera is not in Disarmed mode as it will not detect or record any events. If you are still experiencing issues with your eufy Floodlight Cam failing to record ...Step 1: Power on your eufy Indoor Cam 2K and Indoor Cam 2K Pan & Tilt. Step 2: Add the indoor cam 2K to eufySecurity App by scanning the QR code. Follow the instructions on eufySecurity App. Step 3: After setting up the indoor cam, enable the Homekit feature in the device settings. In eufySecurity App, you can find the HomeKit Portal option in ...Floriography — the association of flowers with special virtues and sentiments — has been a practice from antiquity to the present day. Advertisement Are you a friend on the outs wh...HomeVac (T2401) HomeVac Duo. WetVac W31. Night Lights. Lumi Plug-in Night Light. Lumi Stick-On Night Light. LED Bulbs. Lumos Smart Bulb 2.0 Lite-White&Color. Lumos Smart Bulb 2.0-Dimmable White.SETTING UP THE SYSTEM. 1. Download and install the eufy Security app, then sign in or create an account. 2. Power on the floodlight camera by using the USB-C charging cable and a power adapter (5V/1A, not provided). a. To avoid scratching the floodlight camera, do not peel off the protective film for the time being. b.When you set up your HomeBase 2, the correct LED is white. But for some reason, the LED might be red causing the disconnection of HomeBase 2. This article is to help you find the cause and correct it.

preset March 25, 2021, 3:05am 2. Red and Blue flashing LED means the camera was being updated. If you tried to reset while an update was going on, you could have a brick on your hands. The app help gives a list status LED codes to help when you see an abnormal condition. I would follow the Help directions in the app to see if you can get the ...Why isnt eufy responding on the no more blue light on the homebase 2 issues I noticed it tody because the doorbell wasnt working i had te reboot the hole network still no doorbell. When i look at the homebose the blue light was off so i reboot the homebase the light blinked and wen the device restarted the doorbell was working again but no more ...Eufy, first and last. joh312 December 29, 2021, 5:01pm 45. Seems pretty common with the blue light on Homebase 2 not working. Mines the same. I thought it was the power cable as it was kind of flickering but it’s now permanently off. The red light works fine when restarting but no blue light.1. Check if the power is on. 2. Switch off and on the power to the doorbell. 3. Check if the transformer provides 16-24VAC, 30 VA or above voltage. Learn more about How to Tell if Your Current Doorbell System Will Work With eufy Wired Doorbell. 4. Check if the wires are firmly connected with the wired doorbell.Follow the instructions here: Setting Up Your eufyCam 2/2C/2 Pro/2C Pro in eufySecurity App. If the HomeBase 2 failed to be added in eufySecurity app, please try the troubleshooting steps listed here. 3. Make sure your smartphone is connected to the same Wi-Fi router that the HomeBase 2 is connected to. Note: The WiFi name displays on your ...

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Wishlist. CamThu August 7, 2021, 2:52pm 1. Can you create an option to switch off the blue LED on homebase 2. This light tells the "bad guys" the location of the heart of the system. chefrd August 7, 2021, 3:59pm 2. CamThu:Dec 15, 2022 · My first homebase 2’s blue like went out after 12 months. Anker sent a replacement out of warranty. The 2nd home base 2’s blue light is no longer on after about 8 months. In both instances cameras were functioning. It seems this blue light issue has never been fixed for at least 2 years now. eufy Permanent Outdoor Light E120; S100 Wall Light Cam; Wall Light Cam (Battery) FAQ; Support Videos; Manuals & Downloads; HomeBase 2. ... HomeBase 2 LED Red During ... Because just one homebase couldn't cover all my camera's, I had to install a second Homebase. Both homebases are connected to the internet by wire. Both homebases are installed in the same house, under the account I'd like to have an automation option, that works between the homebases. By example, camera 1 on homebase 1 detects motion. I then like to start a recording on camera 4, which ...Step 2: Network Configuration: The next step is to configure the Eufy Homebase 2 for your home's internet network. To do this, you will need to connect the Homebase directly to your router via an ethernet cable. Once the Homebase is connected, you can then access the Eufy app and configure it for your home's Wi-Fi network.Call Us. Live Chat. Click the chat button in the bottom right corner of the page. eufy Support is here to help. Learn more about popular topics and find resources that will help you with all of your eufy products.

Queries. Had eufy replace my homebase for blue light out. If I could go back I would have just ignored it. Replacement was a huge pain. Hi. Went to turn on the cameras and got the message, cameras offline. Nothing was working. Usually when it's not working the light on the homebase is red. There was no light on at all.Asiri1 June 16, 2020, 1:06am #1. I had this setup for closer to a month and suddenly last Thursday the status light switched to red. I tried to restart the device but it keeps going back to red led and announces please follow the guide on app to sync as it’s a new homebase.geistweb August 25, 2022, 10:26pm 1. So our Eufy system works well. Around 10 2C cams and Homebase etc. Today, I had system set to 'off' as I was in and out of the front of the house… and as I walked to the door, I saw two of the cams had the red light illuminated… which means someone is watching through them…. None of us were.Apr 15, 2023 · Eufy Homebase’s constant red light denotes a lack of an active connection or firmware issues. It can’t connect to your network through the ethernet cable or wirelessly. Try power cycling it to refresh its memory and observe if the LED changes to blinking red or blue. Download and install the eufy Security app, and sign up for an 1. Power on and connect HomeBase 2 to a LAN port on your router. account. 2. Add HomeBase 2 to your device list, and follow the in-app instructions to complete the setup. Page 5 DEVICES All connections to other computing devices must be made using shielded cables to maintain ...There is a timestamp at the right of the Live Streaming or video. What should you do to correct it if the timestamp went wrong? Here are two tips for you:@Carlos.videla.m the only use of 2 home base 2's is to extend the first base for wifi or home base extending. They are not made for any other use aside from the intended.Happy New Year I hope its a much much better one…Setting up Eufy cameras within the HomeKit ecosystem is a straightforward process. With devices like EufyCam 2 and Indoor Cam 2K, you'll need to ensure your Eufy HomeBase 2 is powered on ...

Remove the offline Eufy camera from your EufySecurity app and return it to the HomeBase again. You can easily troubleshoot your Eufy camera to fix it when it goes offline. However, if these tips do not do the trick, contact Eufy customer support for assistance. Conclusion. Your Eufy camera can go offline and stop broadcasting the live …

The Eufy Homebase red light is an essential feature to be aware of as it indicates a status change or problem with the Homebase or one of the connected devices. Knowing what the red light means can help you diagnose and …How stop homebase frequently going offline? ... Eufy Security Collective Offline homebase. Tips & Tricks. Rtl8 July 4, 2021, 3:12am 1. How stop homebase frequently going offline? ... 2021, 11:42am 2. Having the same issue with one of my Homebase 2’s! Just randomly get the red ring light? I just unplug and plug back in the …light will stay red all the time when camera is set to record in homekit... not matter if there's motion or not. Unless you disable the light entirely, it should be solid blue while powered on. It will show as solid red when it detects motion, and will steadily flash red when it's not connected to WiFi.Wall Light Series. eufy Permanent Outdoor Light E120; S100 Wall Light Cam; Wall Light Cam (Battery) FAQ; Support Videos; Manuals & Downloads; HomeBase 2. ... HomeBase 2 LED Red During Setup. 2.71k. 1 < 1 2 > Still Need Help? We're happy to assist you whenever you need us. Email Us. Call Us. Live Chat.Sep 15, 2020 · Main device connected via ether etc. Device restarted number of times. Have flashing orange light and now no light at all. If there are any options to help remediate, pls advise. These cameras are straight garbage, nothing but issues. Homebase 2 has the red light come on while we are away and cannot view the live feed until I go home reset it ... Please note only 1 camera can be viewed at a time in the eufySecurity app. Why is the LED indicator light on eufy Indoor Cam 2K Pan & Tilt showing a solid red light? A solid red LED indicator light on eufy Indoor Cam 2K Pan & Tilt indicates motion has been detected and the camera is recording. Where do I insert the microSD card on eufy Indoor ...These are the meanings of red indicator light when it is solid: One beep = RoboVac’s left/right wheel is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel. Two beeps = RoboVac’s side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush. Three beeps = RoboVac’s suction fan is …The Eufy HomeBase 2 serves as a central hub. Following is the list of devices that can connect to Eufy HomeBase 2:. eufyCam: The eufyCam is a wireless security camera that connects to the Eufy HomeBase 2. It offers high-definition video recording, motion detection, and night vision capabilities.Mount the Camera. 1. Mark the mounting points on the wall or surface where drilling will be required, using the mounting base as a template. 2. Drill holes in the wall or surface, then insert the expansion anchors into the holes. 3. Screw the mounting base onto the wall. 4.Well, my Homebase 2 is offline AGAIN this morning, despite there being no Internet connectivity disruptions overnight. Goodness knows how long it will take to come back online this time…. UPDATE: No sign of the Homebase recovering, so I pressed the sync button to see if that helped (getting desperate by now). The Homebase complained that ...

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Last, I attempted to restarted the eufy Homebase 2. I followed all the steps, but it just says “Unable to add Homebase 2”, and shine the red light comes on during the reboot process, it eventually goes off completely but never turns blue. ... Tried on android device and homebase 2 got added even with no blue light working first time. Charging. Solid red (when LED is enabled) Working properly with someone viewing live stream or recording event. Blinking red. Alarm triggered. Blinking blue and red alternately. Upgrading firmware. If you still have questions regarding the LED indicator light status on eufy SoloCams, please contact eufy customer support for further assistance ... Eufy, first and last. joh312 December 29, 2021, 5:01pm 45. Seems pretty common with the blue light on Homebase 2 not working. Mines the same. I thought it was the power cable as it was kind of flickering but it's now permanently off. The red light works fine when restarting but no blue light.Motion tracking can be disabled by launching the eufySecurity app and selecting Camera Settings > Motion Detection > Disable Motion Tracking. What is the operating temperature range of eufy Indoor Cam 2K Pan & Tilt? The operating temperature range of eufy Indoor Cam 2K Pan & Tilt is 32°F to 104°F / 0°C to 40°C.Eufy beeping 5 times red light means there is a charging issue. Follow these troubleshooting steps to fix the Eufy beeping light issue: 1. Remove and connect the adapter to the charging base. 2. Place the Eufy Robovac close to the docking station. 3. Check that charging terminals are correctly connected.The homebase should be set up first, connected directly to the router with ethernet cable. After that, set up the camera close to the homebase and follow the steps. Now you can add your wifi credentials to the homebase if you plan on moving it to another location to better support your cameras.Recent research has revealed new concerns about light exposure. Learn how artificial lighting and childhood obesity are linked at HowStuffWorks Now. Advertisement Artificial lighti...Sep 18, 2023 · Steps for Troubleshooting. Let’s go over the procedures to address the red-light issue now that we are aware of some of the likely causes: Verify that your Wi-Fi network can reach your HomeBase. Examine to check if the problem is fixed by restarting your router. Check to make sure your Wi-Fi network credentials are accurate. I have had this problem for over a year. NO blue LED, but the Homebase 2 works anyway. I tried everything… and i mean everything troubleshooting it, to no avail. I recently ordered the battery backup for homebase 2. installed it and after a few minutes the blue LED on the Homebase 2 started working! I have no clue why. All i could note is that the battery backup accepts 12v 2a input but the ... ….

There are 2 methods to move some of the existing devices to a new Home in the . eufySecurity app v4.0. 1. Create a new Home and then move the existing devices from the existing Home to the new Home. Tap "Manage Home" > Add New Home > Name the new Home . Tap the existing Home > All Devices > "⇆" icon > choose the new Home . 2.Greetings, I have the exact same issue with blue led out however system is working (cameras recording). If I reset Homebase 2 then I get solid red led, then flashing red led, and finally system comes up with no blue led. Also I used to have voice prompts saying that system switched to Wi-Fi then back to Ethernet during the reset but those are now gone as well. I contacted Eufy but out of ...How To Do. 1. During the setup process, HomeBase must connect to a router via an Ethernet cable. 2. After setup, HomeBase can be switched to a Wi-Fi connection in the Device Tab > Select HomeBase > HomeBase Settings > General> Wi-Fi Connection. This step in the app also applies to other HomeBase versions. Learn More.Please note eufy SoloCams are currently unable to connect to eufy HomeBase 2.Hello, I have a couple Eufy HomeBase2's on my network covering different buildings of my property with EufyCam2C's. They have been working flawless for months now but recently one HomeBase2 won't connect to the Ethernet network anymore. I have unplugged and plugged the unit on and off with no success. All I get is a steady red light on the front no matter what. The Ethernet link light ...These are the meanings of red indicator light when it is solid: One beep = RoboVac's left/right wheel is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel. Two beeps = RoboVac's side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush. Three beeps = RoboVac's suction fan is stuck.Floriography — the association of flowers with special virtues and sentiments — has been a practice from antiquity to the present day. Advertisement Are you a friend on the outs wh...Works with eufy Security HomeBase (Optional) The video doorbell detects motion at your porch and lets you to answer the door anytime, anywhere. You can store video clips in the built-in storage of your eufy Security HomeBase 2 or S380 HomeBase (sold separately). When someone rings the doorbell, people in the house will be notified.Pieter_Keirsgieter October 25, 2021, 11:02pm 23. Same with my Homebase 2, the blue is flashing randomly. It started after 6 months off using the Homebase 2. Snyder_s October 26, 2021, 1:23pm 24. My home base went offline… both cameras offline. Tried everything… unplugged everything plugged back in still only red light no blue light and ... Eufy homebase 2 red light meaning, Greetings, I have the exact same issue with blue led out however system is working (cameras recording). If I reset Homebase 2 then I get solid red led, then flashing red led, and finally system comes up with no blue led. Also I used to have voice prompts saying that system switched to Wi-Fi then back to Ethernet during the reset but those are now gone as well. I contacted Eufy but out of ..., Autoerythrocyte sensitivity means your body is sensitive to its own red blood cells (erythrocytes). This generally results in the destruction of red blood cells. Autoerythrocyte se..., The Moon can appear orange or red when it is near the horizon because of the longer path that its light must take through the air before reaching the observer. The Moon emits no li..., My first homebase 2's blue like went out after 12 months. Anker sent a replacement out of warranty. The 2nd home base 2's blue light is no longer on after about 8 months. In both instances cameras were functioning. It seems this blue light issue has never been fixed for at least 2 years now., Queries. I recently noticed the blue light at the front of my Homebase 2 is no longer lit. The Homebase still seems to be functioning properly, however, with no light there is no way for me to tell if the Homebase is online or not by looking at it, I will have to open the app. I restarted it through the app and also unplugged it for a few ..., Blinking blue light on my homebase. Last week my homebase 2 and all 4 cameras connected to it disappeared from eufy app. It's been working ok for the past 2 months connected to my google mesh router. I have reset it , scanned the QR code and manually entered the eight digit code . I have deleted the app and reinstalled it (on two different phones)., When you try to power on the vacuum, all three indicator lights on the HomeVac S11 flashes in blue. This means the battery is completely drained. Please make sure that you are using the original AC adapter (30V, 800mA) that came with the vacuum to charge your S11 HomeVac vacuum. Also, try a different wall outlet to charge the vacuum for 3.5 hours., eufyCam 3/3C LED Indicator Light Status and Its Meaning. LED Indicator Light Status. Description. Solid Blue. Charging. (When the camera is fully charged, the LED indicator light will turn off) Flashing Red. Low Power. The SYNC button is being pressed. , Firstly, turn off your RoboVac and flip it over. Inspect the brushes for any tangled hair or debris that could be causing the red light to beep. Clean the brushes thoroughly and remove any obstructions. Step 2: Empty the Dustbin. A full dustbin can also trigger the red light beeping. , Upon manually adding a device into the network on the IP-adres of 10.10.10.3 TFTP requests for the file are sent by the Homebase from the IP-adres 10.10.10.123 looking for the file 7628_emmc.img are seen on the network. I'm guessing the Homebase is in some sort of recovery mode and will have to be replaced but still thought this might be worth ..., It's a flashing orange light when it's charging, and it changes to a solid blue light when fully charged. * If with a solid red indicator (rolling brush stuck) , please try the following: - Remove the rolling brush and side brushes to clean them out, especially 2 ends of the rolling brush and connectors on the vacuum. - Charge the RoboVac for 6 ..., Totally outrageous! blue light decided to give up itself someday. I complained to Eufy support and they admitted mine is defective and offered me 1 to 1 exchange. waited for 1 months + and finally gotten the replacement set. plug in and setup and bang! same old shit. no blue light indicator… Eufy, first and last., All eufy devices have a LED indicator light that helps determine what state the device is in. For the eufy alarm system, the HomeBase, keypad and sensor have their own LED indicator light respectively. The LED indicator light on the eufy alarm system is located in front of the device. HomeBase 2 LED Indicator Light Status and Its Meaning., Eufy, first and last. joh312 December 29, 2021, 5:01pm 45. Seems pretty common with the blue light on Homebase 2 not working. Mines the same. I thought it was the power cable as it was kind of flickering but it’s now permanently off. The red light works fine when restarting but no blue light., Cordless Handstick. HomeVac S11 Go/Reach/Infinity. HomeVac (T2401) HomeVac Duo. Night Lights. Lumi Plug-in Night Light. Lumi Stick-On Night Light. LED Bulbs. Lumos Smart Bulb 2.0 Lite-White&Color., You can follow the steps below for troubleshooting. 1. Reconnect the adapter to the charging base. Make sure the white power indicator on the charging base lights up. 2. Let the RoboVac dock on its own to make sure the charging pins are connected properly. 3. Charge for 6+ hours to see if the breathing orange light turns to solid blue., Eufy sent me one new one, I changed it out, it updated, the blue light didn't work again. So, I have the one original which has a blue light sometimes, and a replacement which has no blue (or light at all, except red when rebooting) light. Both work and I can see my 6 cameras, so I just said "oh well" to it. Definitely a firmware update ..., Aug 22, 2021 · eufyCam2. Hello. My homebase doesn’t show a blue light when installation is finished. But it works without problems. Is this normal/oke or do I have to renew the installation? Thanks for your reply. John. Normal fail. They replaced mine… but if it happened again I would just ignore it. , Hello. Last week (while on vacation) our Homebase went offline. When we arrived back home I checked if all the cables where connected properly, if the network was working and everything seemed fine. Also the 2K pan tilt for indoor is working fine over over the same network and same power source. Any hoo back to the homebase. So after checking all the cables the light was still blinking red ..., The Internal Revenue Service doesn't use audits to penalize you for amending taxes you filed but later realize included mistakes or omissions, even if the result is a lower tax bil..., My eufy doorbell is blinking red light and the camera is like flashing in the video What does it mean when eufy doorbell is blinking red light? comments sorted by Best Top New Controversial Q&A Add a Comment, Oct 23, 2023 · My first homebase 2’s blue like went out after 12 months. Anker sent a replacement out of warranty. The 2nd home base 2’s blue light is no longer on after about 8 months. In both instances cameras were functioning. It seems this blue light issue has never been fixed for at least 2 years now. , Remove the offline Eufy camera from your EufySecurity app and return it to the HomeBase again. You can easily troubleshoot your Eufy camera to fix it when it goes offline. However, if these tips do not do the trick, contact Eufy customer support for assistance. Conclusion. Your Eufy camera can go offline and stop broadcasting the live …, I checked settings and made sure that "Include Thumbnail" was on. I have my Homebase 2 about 10-12 ft away from my outdoor cams and about max 15 feet from my router (400mbps service) but I'm still not getting any thumbnails. Not sure if it's this new working mode that's interfering but I I noticed that I can't even change the ..., 179.00€. Device Quantity : Up to 16 devices. Up to 34 sensors. Compatible with all eufyCam models, eufy Battery Doorbells (except E8213), and eufy Sensors. 16GB EMMC. Expandable storage*, support hard drive storage*. Video Storage* Type : Video clips. 24/7 video recording (wired IndoorCam and OutdoorCam) Storage* backup, USB drive required., Step 2 Setting up the System. 6. Option 1 - Battery Powered. 6. Step 5 Mounting the Bracket. 8. Mount the Bracket. 13. FCC Radio Frequency Exposure Statement., Once the Smart Sock Base powers on and completes the initialization process, its LED indicator ring will turn green. Please make sure you press and hold the SYNC button for at least two seconds. Please restart the Smart Sock Base by unplugging the power cable and then plugging the cable into the Smart Sock Base again., The red flashing LED means the homebase has dropped connection to either the router or the internet. If it's alternately flashing red/blue, that means its doing an update. Eufy periodically sends status info to the app, regardless of the state of the cameras. So if it can't connect, it will eventually flash the LED red and if you are ..., Usually when it's not working the light on the homebase is red. There was no light on at all. Unplugged the power then plugged in… Add my Eufy 2C system with homebase2 to the list of No BLUE LIGHT anymore. The system seems to work ok tho. It is about 16 months in use so out of warranty to replace., eufyCam 3/3C LED Indicator Light Status and Its Meaning. LED Indicator Light Status. Description. Solid Blue. Charging. (When the camera is fully charged, the LED indicator light will turn off) Flashing Red. Low Power. The SYNC button is being pressed. , Note: For a complete list of Garage-Control Cam's LED indicator light status, please visit Learn About the LED Indicator Light Status on eufy Garage-Control Cam for detailed information. If the LED indicator light on your eufy Garage-Control Cam is still showing a red light, please contact eufy customer support for assistance., Queries. I recently noticed the blue light at the front of my Homebase 2 is no longer lit. The Homebase still seems to be functioning properly, however, with no light there is no way for me to tell if the Homebase is online or not by looking at it, I will have to open the app. I restarted it through the app and also unplugged it for a few ..., Firmware Updating / Standby Mode at Daytime / Power Off. Indoor Chime LED Indicator Rules. Solid Blue. Power On / Working Properly / Failed to Pair. Flashing Blue. Pairing with Doorbell. No LED Light. Power Off. If you have any questions, please contact eufy customer support for further assistance.